FREQUENTLY ASKED QUESTIONS
A) Please use the online order form or email me directly, until the online shop goes live. If you need catering packs urgently please send me a text message on 0425 797 718 and I'll get back to you to confirm availability.
A) All Sydney metro frozen pack orders are charged at $12 per delivery, and all hot catering pack orders cost $20.
A) Your best bet is to text or email me and I'll get back to you as soon as possible. Let me know when the event's for, what your budget is, and what menu items you have in mind, along with any dishes that are not listed on the menus. I can then get back to you with my availability and suggestions.
A) If you're in the Sydney metro area, and your order is for frozen packs or curry pastes, it should be delivered next business day. Catering pack orders are delivered at the time and date pre-arranged with you.
A) Yes, though due to the limitations of some of the product categories (eg. hot meals and onsite catering bookings) you will only be able to order the frozen packs and curry pastes etc.
A) All frozen pack/curry paste orders are packed in high-grade styrofoam boxes and packed with ice/techni-ice packs so they can maintain their temperature even if you're not at home when the box is delivered.
A) We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished using a shared computer.
My poultry and goat meat are supplied by Wishbone Poultry in Hoxton Park, Sydney and ARE halal. Unfortunately my halal beef & lamb supplier has gone out of business as of April 2010, and until I source a new supplier, I have been getting them from a non-halal wholesale suppliers, Moree Meats and Aldo's. I do not use pork or any of its by-products in my dishes as I don't eat pork myself.
I seldom use it directly, but a lot of my dishes do contain ingredients that contain a small amount of msg. Please refer to http://en.wikipedia.org/wiki/Monosodium_glutamate if you need more information about msg and its side effects. I sympathize with people with allergies but my focus is to achieve authenticity in my cooking rather than allergy avoidance so please contact me directly if you have any concerns about any of my dishes.
Yes, a lot of my dishes are gluten-free - I'm in the process of updating my menus so this and other allergy-related information are readily available for each dish, but if in doubt by all means do contact me.
A) I use blended vegetable oil. I do, however, sometimes use the oil to fry the peanuts that I use to make satay sauce with, then use it in my curries; most peanut-allergy sufferers I've spoken to seem to think that this will not cause a reaction, but please be aware that you're consuming it at your own risk.
A) Yes, at some point :) Sign up for our newsletter so you can keep up-to-date with information on this and other aspects of our operations.
A) Should be any day now, but I'll keep everyone updated via the website, newsletter, Facebook and Twitter.
A) Yes, let me know via email and I'll always try my best to be there.